Last Update: September 28, 2022
THESE TERMS INCLUDE A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO THE SITE TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. THE ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, AND A JURY WAIVER.
1. HOW TO CONTACT US
2. HOW WE COLLECT PERSONAL INFORMATION
While using our Services, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.
We collect information from you both when you provide it voluntarily and also automatically when you use our Services. We may also collect Personal Information from other sources, as described below.
We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Services, provide us information on a web form or over the telephone, when you otherwise correspond with us or interact with us through the Services or engage or connect with us through one of our social media pages.
In addition, we may also collect Personal Information about you from third parties in connection with our Services, including from the following sources:
- Business partners
- Data analytics service providers
- Email and other communications service providers
- Social media platforms
3. INFORMATION WE COLLECT
We may collect the following categories of Personal Information from you, depending on your interactions with our Services and the choices you make, as further described in the chart below:
- Identifiers. Your name, email address, and Internet Protocol (IP) address.
- Internet or other electronic network activity information. For example:
- Browse history. Data about the webpages you visit.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your device and nearby networks, including regional and language settings.
- Geolocation data. Data about your device’s location, which is inferred from your IP address
- Demographic data. Data about you such as your country and other data reflecting your consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Inferences. Inferences drawn from any of the foregoing.
Information collected through use of our Services
|Categories of Information||Description of Category||How We Use Information|
|You may provide your full name, date of birth, email address, and zip code in order to search and identify certain specialties of practitioners who may be available to you, based on coverage through your health plan.||
|Location Information||We may collect general location information if you use features on our Services that provide location-based services.||
|Usage Information||This can be Personal Information and non-Personal Information that is collected about you when you are using our Services, and this may include:
We or our third-party partners use common tracking tools (including cookies, web beacons, and pixels) to collect information about the pages you view, our Services functions that you access, the buttons and icons you click, and to make it easier and more efficient for you to use our Services, and to provide advertising content that we think may be of interest to you.
|Anonymized Information||We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services.||
4. SHARING YOUR INFORMATION
We share non-Personal Information with third parties at our discretion. We do not sell Personal Information. In connection with our Services, we may share your Personal Information with certain third parties who we engage for business purposes to help us run our business and perform the services, including under the following circumstances:
- Software and service providers we use to manage and process your information, for example, hosting providers and payment processors.
- Affiliates, subsidiaries and customers.
- Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
- Marketing service providers we use to communicate with you.
- Other third parties that you expressly request us to share your Personal Information with.
Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Services, or where we have another legitimate interest in doing so.
If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction.
5. HOW WE SAFEGUARD YOUR INFORMATION
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
6. HOW LONG WE STORE YOUR INFORMATION
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain Usage Information for longer periods.
7. YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us or contacting us as set forth under “How to contact us” above. Please allow sufficient time for your preferences to be processed. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
As noted above in “The Information We Collect,” you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Services may be impaired and some features may not work as they were intended.
Depending on where you live, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances, which may include the following:*
- The right to request the following information regarding our use of your Personal Information:
- The categories of your Personal Information that we have collected
- The purposes for which we have collected or used such Personal Information
- The categories of sources for the Personal Information we have collected about you
- The categories of third parties with whom we have disclosed your Personal Information
- If we have disclosed your Personal Information for a business purpose, a list identifying the Personal Information categories that each category of recipient obtained
- If we have sold your personal information, a list identifying the Personal Information categories that each category of recipient purchased
- The right to receive a copy of your Personal Information.
- The right to request us to erase your Personal Information when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
* If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such right listed above, please contact us by either:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
8. TRANSFER OF DATA; SPECIAL NOTICE TO NON-U.S. USERS
9. NO SENSITIVE PERSONAL INFORMATION
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
10. POLICY ON CHILDREN’S INFORMATION
Our Services are not created for anyone under the age of 13 (“Children” or “Child”). By using the Services, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Services.
We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Services to children under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us”, above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.
For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
11. LINKS TO OTHER SITES
12. GOVERNING LAW AND JURISDICTION
1. USER SUBMISSIONS AND TESTIMONIALS
You may be provided an opportunity to submit content or feedback, including testimonials (“Your Input”) to Us via the Services. Your Input may be publicly shared; do not provide Us with Your Input if You consider it confidential or do not want that information shared publicly. By submitting Your Input to Us You (a) grant Us all right, title and interest, including all intellectual property rights, in and to Your Input; (b) certify that any person pictured in the Your Input (or, if a minor, his/her parent/legal guardian) authorizes Tivity to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute any material included with Your Input; and (c) You agree to indemnify Tivity and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the media and/or Your failure to comply with these the terms described in these Terms. In addition, the Services include opportunities to publicly comment through third party social media services, i.e. Twitter or Facebook. If You provide information in connection with these services, Your username may be required and may be made publicly available.
2. YOUR USE OF THE SERVICES
You are responsible for Your activity on the Services and for any content You submit to the Services. Any fraudulent, abusive, or other illegal activity may result in termination of Your account at Our sole discretion. We may refer Your conduct to appropriate law enforcement agencies. You agree that You will not allow any other person or entity to use Your access credentials to access the Services or take any other action that interferes with other parties’ use of the Services.
The Services include capabilities for You to submit information to contact Us. To the extent you provide any information, including personal information, to Us, you represent and warrant that (i) you are providing or accessing only your own information or the information of others which you are authorized to provide to third parties; and (ii) the use of such information by Us will not infringe upon or misappropriate the intellectual property rights, including rights of privacy or otherwise violate the rights of any third parties, or violate any applicable law, rule or regulation. You are solely responsible for and hereby warrant that the information you submit is accurate and does not contain any misrepresentations or fraudulent information.
3. THIRD PARTY SITES
4. HEALTH DISCLAIMERS
Tivity is not a health plan or health insurance company. We do provide our services to health plans and to employers who in turn make our services available to their eligible members and employees. If you have a question about your health benefits or medical benefits, call your health plan or employer for assistance.
The Services do not provide medical advice. Tivity is not a health care provider. We don’t offer health care services through Our products or programs. None of the information on the Services, Our programs or Our products is intended to be a substitute for professional medical advice. If You have any question at all about a medical condition, medicine, or prescription, contact Your physician or health care provider. Please don’t rely on any of the information on the Services or any of Our programs or products to determine a medical diagnosis or treatment. And, don’t delay seeking medical advice for any condition You have or suspect You have. IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
Exercise Programs. Some of the services Tivity offers include exercise or activity programs. If You are engaged in any of those programs, You should always consult with a physician before You begin any exercise activity or program because any exercise activity involves a risk of injury.
5. INTELLECTUAL PROPERTY
We own all right, title and interest in and to the Services and their content including but not limited to the copyrighted material, trademarks, service marks, trade dress, and other proprietary content, including but not limited to text, graphics, images, logos, and software, including all intellectual property rights therein (“Content”), and the entire selection, coordination, arrangement and “look and feel” of the Services and the Content are copyrighted as a collective work (collectively, “Intellectual Property Rights”). We expressly reserve all rights to the Content. Any right You have to use of the Content is specifically and expressly detailed in this Section and Your access to or use of the Content does not give You any right, title, or interest in or to the Content. You may not use any Content for any purpose other than as expressly permitted herein or on the Services. Nothing in or on the Services grants to You, by implication, estoppel, or otherwise, any license or right in or to the Intellectual Property Rights except as set forth herein, without Our express written permission, which may be withheld at Our sole discretion. Tivity Health and the Tivity Health logotype are registered trademarks of Tivity Health, Inc. WholeHealth Living and the WholeHealth Living logotype are trademarks of Tivity Health, Inc.
As long as You comply with these Terms, You may use the Services and You can download and print a small number of copies of the Content on the Services solely for Your personal, noncommercial use. You must keep intact all copyright and other proprietary notices that appear on that Content. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, link to or frame in another website, use on any other website, sublicense, enable any timesharing or service bureau use of the Services, charge others for use of the Services, or transfer or sell the Services or their Content without Our prior written permission. This prohibition expressly includes, but is not limited to, the practices of “screen scraping” and “data mining.” You are prohibited from using the Content for any public or commercial purpose. You may not reverse engineer, disassemble, decompile, or otherwise attempt to derive source code from the Services or their Content. You may not use the Services in any manner inconsistent with these Terms, and You shall comply with these Terms in all respects.
6. DIGITAL MILLENNIUM COPYRIGHT ACT
In accordance with the Digital Millennium Copyright Act (“DMCA”) http://lcweb.loc.gov/copyright/, We have designated an agent to receive notifications of alleged copyright infringement associated with the Services. We will use commercially reasonable efforts to investigate any alleged infringement and take appropriate action in accordance with the DMCA. If You believe that a copyrighted work is being infringed by the Content, please notify Our copyright agent at firstname.lastname@example.org or to Our address for notices at the end of these Terms. In Your notice of alleged copyright infringement, include the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is claimed to have been infringed;
- Identification of the copyrighted work alleged to have been infringed;
- A description of the material that is claimed to be infringing and information sufficient to locate the material on the Services;
- Information sufficient to contact the complaining party, such as a physical address, telephone number, and, if available, an email address;
- A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on the copyright owner’s behalf.
7. DISCLAIMER ON WARRANTIES AND LIMITATION OF LIABILITY
Disclaimer of Warranties. You understand that the Services may contain errors, “bugs,” and other problems, which may result in system failure or failure in the use of the Services, and any services offered through the Services, or loss of data or access by third parties to personally identifiable information provided through the Services. The Services may not be continuously available due to maintenance or due to computer or device problems, disruption in Internet service or other unforeseen circumstances beyond Our control. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” We do not make any representations or warranties with respect to the Services or THEIR Contents and to the fullest extent permitted by law disclaim all warranties, express or implied, including without limitation, warranties of merchantability, completeness, timeliness, correctness, title, security, non-infringement, and fitness for a particular purpose, use or application. We HEREBY DISCLAIM ANY AND ALL LIABILITY RELATED TO THE USE OR TRANSMISSION OF PERSONALLY IDENTIFIABLE INFORMATION IN CONNECTION WITH THIS SITE OR SERVICES PROVIDED ON THIS SITE.
Limitation of Liability. By using the Services You agree that You are voluntarily and unequivocally waiving any potential claim against Us for liability to You. We are not liable for damage or injury to persons or property arising from any use of any product, information, idea, or instruction on the Services or contained in the other materials provided to You. SPECIFICALLY, IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES, CLAIMS, DEMANDS OR CAUSES OF ACTION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE OR ITS CONTENT, INCLUDING WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, PROFITS, REVENUE, DATA, GOODWILL OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY IN SOME CIRCUMSTANCES. CONSEQUENTLY, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
IF ANY EXCLUSION, DISCLAIMER OR OTHER PROVISION CONTAINED IN THIS AGREEMENT IS HELD TO BE INVALID FOR ANY REASON BY A COURT OF COMPETENT JURISDICTION, AND WE, OR ONE OF OUR AFFILIATES, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES BECOMES LIABLE FOR LOSS OR DAMAGE THAT COULD OTHERWISE BE LIMITED, SUCH LIABILITY WHETHER IN CONTRACT, TORT OR OTHERWISE WILL NOT EXCEED IN THE AGGREGATE THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU TO US (IF ANY) OR ONE HUNDRED DOLLARS ($100.00 USD). IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE, OR WITH ANY PORTION OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SITE.
Limitation on Actions. Notwithstanding any statute of limitations or other law to the contrary, any claim or cause of action arising out of Your use of the Services or their Content must be filed within one (1) year after such claim or cause of action arose or it shall forever be barred. Our failure to enforce or exercise any provision of these Terms or any other right related to the Services or their Content, within one (1) year shall not constitute a waiver of that right or provision.
You will indemnify, defend and hold Us harmless against any and all claims or causes of action brought by third parties, including but not limited to, in connection with Your negligence or willful misconduct; Your breach of these Terms; Your violation of any federal, state or local laws, rules or regulations including those governing privacy, security or data protection; or Your use of the Services or their Content that infringes any intellectual property or proprietary rights.
9. DISPUTE RESOLUTION
Any dispute arising out of or related to Your use of or access to the Services shall be resolved exclusively by confidential binding arbitration except We may seek injunctive or other appropriate relief to the extent We believe You have violated or threatened to violate Our intellectual property rights. The arbitration shall be conducted by one neutral arbitrator in Nashville, Tennessee under American Arbitration Association rules then in effect. No claims of any other parties may be joined or otherwise combined in the arbitration proceeding. Each party shall bear its own attorneys’ fees without regard to which party prevails. The arbitrator’s decision will be final and binding. The award of the arbitrator may be enforced in any court of competent jurisdiction. Each party consents to (i) the exclusive jurisdiction of the state or federal courts located in Nashville, Tennessee for any action (1) to compel arbitration, (2) to enforce any award of the arbitrator, or (3) service of process in any such action by registered mail or any other means provided by law. EACH OF YOU AND WE EXPRESSLY WAIVES ANY RIGHT TO A BENCH TRIAL, JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR ANY OTHER COLLECTIVE OR REPRESENTATIVE PROCEEDING.
10. IMPORTANT DISCLOSURES
AS PART OF THE CHOICES PROGRAM (THE “CHOICES PROGRAM”), MEMBERS ARE PROVIDED WITH ACCESS TO A NETWORK OF PARTICIPATING THIRD-PARTY PROVIDERS WHO OFFER DISCOUNTED COMPLEMENTARY AND ALTERNATIVE MEDICINE SERVICES INCLUDING, BUT NOT LIMITED TO, CHIROPRACTIC, ACUPUNCTURE, MASSAGE/BODY WORK SERVICES (“CAM SERVICES”). THE CHOICES PROGRAM IS NOT INSURANCE. DISCOUNTS VARY PER CAM SERVICE PROVIDER. THE CHOICES PROGRAM MEMBER MUST PAY FOR DISCOUNTED CAM SERVICES, BUT WILL RECEIVE A DISCOUNT FROM THE PARTICIPATING CAM SERVICE PROVIDERS. THE CAM SERVICES NETWORK IS NOT CURRENTLY AVAILABLE TO RESIDENTS OF CALIFORNIA, CONNECTICUT, DELAWARE, INDIANA, LOUISIANA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEVADA, OKLAHOMA, OREGON, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, UTAH, WASHINGTON OR WEST VIRGINIA.
11. GENERAL TERMS
Governing Law and Venue. These Terms and all other matters arising from Your use of the Services or their Content shall be governed by the laws of the State of Tennessee, without regard to its choice of law provisions. Should binding arbitration be deemed invalid or otherwise unenforceable for any reason, the Dispute Resolution provision of these Terms shall be severed and the parties expressly consent to and agree that the exclusive jurisdiction and venue for any claims will be in state or federal courts in Nashville, Tennessee.
Severability. If any part of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of these Terms will remain fully in force.
Waiver. Our failure to act with respect to a breach by any visitor using the Services does not constitute a waiver of Our right to act with respect to subsequent or similar breaches.
Assignment. We may assign Our rights and duties under these Terms without notice to You. You may not assign these Terms, in whole or in part, without Our prior written consent, and any assignment in contravention of the foregoing shall be null and void.
Termination of Access. We reserve the right to modify or terminate Your access to the Services (or portions of the Services) at any time, temporarily or permanently, with or without notice to you, and is not obligated to support or update the Services. Sections 4 – 11 of these Terms shall survive any termination.
Notices. Any notice to Us shall be given in writing and sent by certified and registered mail to 701 Cool Springs Blvd., Franklin, Tennessee 37067, Attn: Legal.
Agreement. These Terms, as revised from time to time by Us, constitute the entire agreement between the parties with regard to the subject matter in these Terms and supersede all prior understandings and agreements, whether written or oral, as to such subject matter. You hereby acknowledge (a) that You have read and understood these Terms, and (b) that these Terms have the same force and effect as a signed agreement.